• International Insurance Blog

  • Friday, February 23, 2018

In the event that you are involved in a motor vehicle accident, it is important that you maintain appropriate communication with your insurance company. Following are some "do's and don'ts" to remember throughout the insurance claims process.

DO call your agent as soon as an accident or injury takes place.
DO take pictures, if possible, of damage to your vehicle, the accident scene, and your injuries.
DO review and understand your coverage before talking to your insurer or your agent. Read the "Coverage" and "Exclusion" sections of you policy in particular.
DO take and keep detailed notes of all conversations with insurance company representatives, and get names, phone numbers, and job titles of people you speak with, including their supervisor's name.
DO be honest and forthcoming with your insurer. Even if it is embarrassing, it is better if your insurer knows all the facts. Failing to be candid with your insurer might invalidate your policy or cause a denial of coverage.

DON'T give any recorded or written statements to your insurer until you are sure you understand your coverage. Remember you are not required to allow the insurance company to record your telephone conversation. If you have doubts, do consult an attorney.
DON'T automatically accept the estimate or appraisal of your losses given to you by the insurer. Insurance companies will often try to get you to accept their estimator's or contractor's repair or replacement estimates, which might be a bit low.
DON'T forget that you have a contract with your insurer. Your insurer has a legal obligation to provide the coverage it promised to you. Be insistent about enforcing that obligation.
DON'T ignore time limits set by your policy.
DON'T accept any check that says "final payment" unless you are ready to do so.

Comment by Blog Contributor on 2009 08 04

Good piece of writing, very informative article. We are all take insurance to reduce our lost but we dont know how and exact when inform to insurance company. After reading this i know a lot of things that are very important to know all of us. Thanks a lot to share such an informative article.

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